Privacy Notice
Who we are
Tinsley House Therapies Ltd provides Cognitive Behavioural Therapy (CBT) and related psychological services.
Data Controller: Tinsley House Therapies Ltd
Information Commissioner's Office (ICO) Registration Number: ZB147206
If you have any questions about this privacy notice or how your information is handled, please contact Beckie Tinsley using the contact details provided on this website.
What information we collect
We may collect and process the following information:
- Your name, address, date of birth, email address and telephone number
- GP details and emergency contact information
- Information relevant to your therapy and wellbeing
- Appointment, payment and invoicing information
- Communications sent via email, telephone, contact forms or video platforms
How we use your information
Your information is used to:
- Provide psychological therapy services
- Arrange appointments and communicate with you
- Maintain clinical records
- Manage payments and invoices
- Meet legal, professional, insurance and safeguarding obligations
How your information is stored
Information is stored securely using password-protected and encrypted systems and is only accessible where necessary for the provision of therapy services.
Client records are retained in line with professional guidance, legal requirements and insurance obligations.
Sharing information
Your information will remain confidential unless:
- You provide consent for information to be shared
- There is a safeguarding concern or risk of serious harm to yourself or others
- Disclosure is required by law or court order
- Information is required for professional supervision, in which case identifying details will be minimised wherever possible
Your rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request restriction of processing in certain circumstances
- Request erasure of information where appropriate
- Object to the processing of your information
Concerns or complaints
If you have any concerns about how your information is handled, please contact Tinsley House Therapies Ltd in the first instance.
You also have the right to make a complaint to the Information Commissioner's Office (ICO).
Further information is available at www.ico.org.uk.
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